Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Simply browse our store, select the product you want, add it to your cart, and proceed to checkout. Follow the checkout steps to enter your shipping and payment information.
Once your purchase is completed, you will receive an order confirmation email.
Can I cancel or change my order?
Orders can only be canceled or modified before they are shipped.
If you need to make changes, please contact us as soon as possible at:
truetrustdistribution@gmail.com
How do I know my order was confirmed?
After placing your order you will receive a confirmation email with:
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Your order number
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Order summary
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Shipping information
If you do not receive it, please check your spam folder or contact us.
Shipping & Delivery
Where do you ship?
We currently ship to:
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Costa Rica
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United States
We plan to expand shipping to additional regions in the future.
How long does delivery take?
Estimated delivery times:
Costa Rica:
3–6 business days
United States:
4–7 business days
Delivery times may vary depending on location, shipping carrier, and order volume.
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on:
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Delivery location
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Package weight
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Shipping method selected
Sometimes we offer free shipping promotions.
Can I track my order?
Yes. Once your order has been shipped you will receive a shipping confirmation email with tracking information when available.
What if my order is delayed?
Occasionally shipping delays may occur due to:
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Courier delays
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Weather conditions
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High demand periods
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Customs processing
If your order takes longer than expected, please contact our support team.
Products
What products do you sell?
Trend Supply offers a variety of trending lifestyle products including:
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Perfumes and fragrances
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Clothing and fashion accessories
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Wireless earbuds and audio devices
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Technology gadgets
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Lifestyle products
Our product catalog continues to expand as we add new items.
Are your products new?
Yes. All products sold by Trend Supply are brand new and shipped in appropriate packaging.
Do technology products include warranty?
Some technology products may include a limited warranty against manufacturing defects.
Warranty coverage does not include:
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Water damage
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Drops or impacts
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Improper use
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Normal wear and tear
Returns & Refunds
Can I return a product?
Yes. Returns can be requested within 7 days of receiving your order.
The product must be:
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Unused
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In original packaging
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With all accessories included
What items cannot be returned?
For hygiene and safety reasons, we cannot accept returns for:
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Opened perfumes or fragrances
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Personal care items
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Used earbuds or headphones
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Clothing without original tags
How do I request a return?
To start a return request:
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Contact our support team
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Provide your order number
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Explain the issue
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Send photos if necessary
Our team will review the request and provide instructions.
How long do refunds take?
Once approved, refunds may take 3–7 business days depending on your payment provider.
Damaged or Incorrect Orders
What if I receive the wrong item?
If you receive the wrong product, please contact us within 48 hours of delivery with photos and your order number.
We will review the issue and arrange a solution.
What if my product arrives damaged?
If your product arrives damaged, contact us within 48 hours with:
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Photos of the product
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Order number
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Description of the issue
Contact
If you have any questions about your order or our products, please contact us:
Email:
truetrustdistribution@gmail.com
Customer support response time:
24–48 business hours.